Help and FAQs

Employer Hub is very easy to use and has been built in consultation with, and by gaining feedback from, a number of Group Secretaries to ensure, wherever possible, it meets your needs. There is a simple user guide above which will assist with the navigation of Employer Hub and should you need more assistance please feel free to contact your dedicated servicing team who will be happy to assist you.

Your dedicated servicing team is the first point of contact for help and support. The team will be able to talk you through all the functionality available and assist with any queries you may have.

Should you wish to discuss cancelling your plan with VitalityHealth please contact your servicing team who will be able to assist you and also provide options for your consideration on how premiums could be reduced.

At present Employer Hub is able to accept requests for new joiners with Moratorium or Medical History Disregarded underwriting terms only. For Full Medical Underwriting and Continued Personal Medical Exclusions it is still necessary for application forms to be fully completed and sent to your servicing team along with any associated documents.

Yes, simply click on the ‘Edit’ button next to the member concerned and you will be able to submit a request to amend the personal details. 

The button to request a P11D report will only display when a P11D report is available, so please check back after the end of the tax year. 

Please contact your dedicated servicing team who will be able to support and assist with any difficulties you may encounter.

To change your password or update your security questions simply click on the icon in the top right hand corner of the screen and select the option from the drop down list.

Access is only available to Group Secretaries associated to your plan. If they are not already a Group Secretary please add them by clicking the ‘add’ button on the Group Secretary of the plan details page. Once they are displaying as a Group Secretary they can simply register using the link on the login page.

If you have suggestions or comments about Employer Hub please let your servicing team know. We will take your feedback into consideration for future developments.

Unlike other browsers it is not possible to use the download icon and save locally documents via Google Chrome however either click on the green arrow next to the document or select to print the document and then select ‘print to pdf’ as the option.

When you request a change via Employer Hub we will process these requests as soon as possible and only when complete will the system be updated to reflect the change. On occasions this could take up to two working days to complete. 

Yes, Employer Hub provides details of your plan documents for the last 13 months. Should you require a document that is older than this please contact your servicing team who will be able to assist you.